Digital Navigation
Personalized Tech Help at Northampton Open Media
Hi, I’m Hannah.
As Northampton Area’s Digital Navigator, I can help you with:
Troubleshooting Personal Devices (Android & Apple, Laptops, Tablets)
Digital Literacy for Seniors
Designing with Canva
Facilitating Classes at Your Organization
Call, text, or email Hannah:
(413) 200-0434
Drop-In or Make an Appointment
Every Monday
1:00pm - 2:30pm at Forbes Library | Drop-In
3:00pm - 5:00pm Lilly Library | By Appointment
(Please call 413- 587-1500)
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Every Tuesday
5:00pm - 8:00pm at Northampton Open Media | Drop-In
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First Wednesdays of the Month
2:00pm - 5:00pm at Walter Salvo Apartments | By Appointment
Available to Salvo Residents Only. Sign-Up on the Bulletin Board
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Third and Fourth Wednesdays of the Month
Hatfield Council on Aging (Times Vary) | By Appointment
(Please call 413-247-9003)
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Every Thursday
1:00pm - 5:00pm at Northampton Open Media | Drop-In
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Every Friday
10:00am-12:00pm at Northampton Senior Center | By Appointment
(Please call 413-587-1228)
What is a Digital Navigator?
A digital navigator is a guide who helps people get connected to the internet, to devices, and to the skills that make both useful.
Think of a digital navigator as a friendly guide. They help you find cheap internet, borrow a laptop, or learn how to send an email.
And they stick with you until you've got it.
Access in Action
Access in Action is about the people who help others stay connected.
Digital Navigators work in places like libraries and Councils on Aging to help people use technology in ways that matter to them. They help with devices, internet access, and everyday digital skills.
Frequently Asked Questions
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This is a free service.
Our digital navigation services are offered in partnership with the Alliance for Digital Equity, a western Massachusetts coalition promoting access to technology and digital skills training.
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A digital navigator is someone who helps you learn how to use technology, such as laptops and smartphones. We can help with things like getting online, troubleshooting email problems, applying for jobs, and basic device skills. In addition, we can help with assistive technology such as connecting your hearing aids to your devices, or live transcription apps. No matter your skill level, we’re here to help.
The best way to receive 1-1 help is to attend drop-in hours, or if you prefer an appointment they are offered at several locations we partner with. Also, classes are offered on a monthly basis and those listings can be seen on our class calendar.
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Our digital navigator collaborates with local libraries, senior centers, housing authorities, and community organizations. Most often, this is through drop-in hours or appointments on a weekly or monthly basis. Currently, we’re pretty occupied on this end, but have availability to offer classes and workshops to local community groups.
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Northampton Open Media offers drop-in hours at our 33 Hawley office and at Forbes Library. Drop-ins are on a first come basis, and each person generally receives 30 minutes of 1-1 help. Sometimes there is a wait, other times its not busy.